International Shipping


What delivery options do I have?

We offer FedEx International Express  (US$15 for orders over 3 pcs/ less than pls see your table on the shipping rates)

All international delivery are partnered by FEDEX so expect quality and timely delivery.

We will deliver your parcel within 3-5 business days, excluding customs processing times. During high season, delivery might take a little longer. Please note that Mosaic is not responsible for any additional time incurred while your parcel is held at Customs.

For alternative delivery options, please contact us at info@mosaicph.co

 

International shipping destinations

Hong kong

Singapore

Jakarta

Malaysia

Usa

Australia

EU ( pls send email)

 

How to Exchange an International Order

We are unable to offer returns but  exchanges is allowed with conditions and buyers shoulder return cost. 

 

In what currency are your prices?

Mosaic displays and collects payments in the local currencies of select countries and territories. To view or change your currency, click the flag in the top right-hand corner of your screen and select your country or territory. For mobile website users, click dialog box under the category link  left-hand navigation and scroll down to “Change your country.”

All prices, fees and any applicable taxes and other charges are payable in your selected currency at checkout. If your payment card is registered with a different currency than the currency selected at checkout, your bank will convert the price using their exchange rate.

Many banks collect a conversion fee for handling transactions in another currency. Mosaic is not responsible for any fees

What if my items arrive damaged, defective, or incorrect?

If you receive a damaged or incorrect item, contact us at www.info@mosaicph.co , with your order number and description of the damaged item. We'll make sure you're taken care.

 

How can I pay?

 

We accept Visa and Mastercard credit card , as well as Paypal.

We partnered with ipay88 to enhance security layering in usage of card payments.  You may check their site at https://www.ipay88.com/company.html#about