1. Items can be exchanged seven (7) days from receipt of the delivered merchandise,
2. To be eligible for an exchange, your item must be unused and should be in the same condition as you’ve received it (with tags attached to the garment and should have no visible damage and should be unworn).
3. Items can be exchanged at any of our stores in Manila by presenting the official receipt or sales invoice plus the actual merchandise.
4. Once the items are received by us, we will send a confirmation via email.
5. For provincial/ international orders, shipping of the exchange item/s and shipping of replacement item/s will be shouldered by buyer.
6. If you need to exchange the item for the same style, send us an email at firstname.lastname@example.org and send your item to any of our branches below: MOSAIC Powerplant Mall at Rockwell, Sm Aura, Sm Megamall, Ayala Vertis North, Ayala Glorietta 3, Alabang Town Center, Upper Ground High Street Boni One, Fort Bonifacio and at the Edsa Shangri-La Mall.
7. We only allow one (1) time exchange of items, kindly make sure that chosen item for replacement is in right size/color/style.
8. ALL SALE ITEMS ARE FINAL (no return no exchange)